International Market Survey Reveals Poor Digital Employee Experience Could Cost Global Fortune 500 Companies

Global organizations are losing 18% in productivity growth, 12% in positive revenue, and 18% in cost savings because of the gaps the true digital experience offers to their hybrid workforce.

 leader in Digital Experience Management (DEM), today announced the results of a new global market study involving 600 C-level managers, end-users, and IT personnel. The study also highlighted the impact of using the DEM solution and its effect on mitigating the biggest challenges associated with new hybrid ways to solve the pandemic.

The main findings of the report, The Future of Digital Workplaces, are directly related to the downsizing of the organization, the decline in the organization’s financial performance, and the lack of priority and investment in Digital Experience Technology (DEX). In particular, industries, where the team rated the employee’s digital experience as the highest, had significantly fewer technology disruptions and 12% less technology downtime than industries where employees rated DEX the most. CEOs expect a cut of 12.1% and 18.1% with a much better digital experience that will unlock an impressive $ 4 billion profit potential for the Global Fortune 500.

“Today’s hybrid and remote supervisors recognize the tremendous financial impact an employee’s digital experience:

the overall performance of an organization, not only on productivity and morale but also on the bottom line.” Said Mike Schumacher. , CEO, Lakeside Software. “These numbers clearly show how urgent it is to address the current gap between how DEX is viewed at the top and how it is viewed at the employee level.”

There is also a strong link between IT problems and overall productivity in industries where the highest percentage of employees rate the quality of their digital experiences as moderate to low. For example, about 78% of healthcare professionals rate their DEX quality as a medium to very low, and as a result of this experience, they also reported the highest number of IT issues (4.0) per week in all the industries surveyed.

In light of this significant impact on the results, the study also found other critical gaps between the perception of DEX and its implementation in the enterprise. While 67% of the IT team agree that DEX is a priority for the IT organization, nearly half of CEOs and CHROs say their company does not measure the quality of their employees’ digital experience. Since only 17% of employees believe senior executives prioritize digital experiences, employees note.

The study also analyzed the impact of remote work on the digital workplace, both from the perspective of its impact on the business and the challenges faced by employees themselves.

In addition, nearly 92% of employees realized that technical problems that hinder their work can be avoided or avoided through solutions that manage the digital experience.

As C-level respondents indicate that an average of 43%

┬átheir team will work remotely or in a post-pandemic hybrid, this is a new normal, as are the greater challenges associated with collaboration, employee engagement, customer service, and innovation. they. is here to stay, ” said Bill Hobbib, Lakeside Software’s marketing director. Fortunately, the kind of benefits that a suitable DEM management solution provides can help businesses address many of these challenges, from monitoring and diagnosing device problems to predicting potential system errors or performance issues before they occur.

“In addition, DEX can play an important role in digital risk management,” said Angela Salmeron, Director of Co-Research, Future of Work, IDC. “Remote workers find it difficult to leverage new technologies that affect the success of transformation projects. A DEM solution can provide the right information and feel for use and proactively identify IT skill issues among staff.”

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